Frequently Asked Questions
KESSA is an Indian ethnic wear brand based out of Jaipur. The brand’s prime focus is to promote hand-embroidery and block printing in India and across the globe. To know more about us read our story
Ordering process is really simple on our website. Below, we have mentioned the steps to make a purchase from our website.
- Find a product that you like.
- Click on “Add to Bag” button.
- On “Shopping Cart” page, check order details and click on “Proceed to Checkout” button
- On “Checkout Details” page, fill in your details & choose payment option. Click on “Place Order” button.
- Pay in the next window.
- Note down your ‘Order ID’ for future reference.
or
Simply connect with us on WhatsApp and send in your Name, Email Id, Phone Number and Complete address.
Each garment manufactured at KESSA is delivered to the customer only after it has cleared a stringent quality check process. The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each garment is made with an equal amount of love and passion.
You can get in touch with our team through the “Help” section on the website. Simply send an email to care@kessa.com or connect with us on WhatsApp for any complaint.
Our customer care team is at your service as per below timings
MON – SAT, 9.00 AM – 7.00 PM IST (GMT +5.30)
Yes. Kessa does have retail stores in Ahmedabad, Bengaluru, Dehradun, Delhi, Faridabad, Gurugram, Hyderabad, Jaipur, Surat & Vadodara. You can access direction to our stores at this link
Yes, Kessa does take minor alterations requests but does not take up major customizations. You can simply send an email to care@kessa.com or connect with us on WhatsApp for any assistance regarding alterations.
Our customer care team is at your service as per below timings
MON – SAT, 9.00 AM – 7.00 PM IST (GMT +5.30)
Please check our wholesale policy from this link.
The prices tend to remain the same for all sizes for most of the products. Nonetheless, prices for specific variations are mentioned on the product page.
You may request for deletion of your data by sending the request via email to care@kessa.com. Please make sure that you send such a request email from your registered email id.
Please visit order dashboard to Cancel the order.
Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”
Refund in case of Cancellation of an order:
Refunds will be issued to the same ‘bank account / card / wallet / Kessa website wallet’ used for placing the order.
Please visit order dashboard to initiate Return of product(s).
Return request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
Refund will be processed as soon as we receive customer’s parcel back and product(s) pass(es) the quality check.
There are two options to receive refunds
- Refund to Account – Refund requested in the same ‘bank account / card / wallet’ used for placing the order. For COD orders, one may provide account number/PayTM number on return form.
- A ‘Return Fee of ₹250’ will be deducted from product(s) price before refund.
- Refund to Website Wallet – Refund requested in website wallet. This amount will be auto-deducted from payable amount of any future order on our website.
- A ‘Return Fee of ₹125’ will be deducted from product(s) price before refund.
Please note that for prepaid order, in case of ‘Refund to Website Wallet’ or ‘Refund to Account’, cashback received in website wallet will be cancelled and the said cashback amount will be debited from website wallet.
Please visit order dashboard to initiate Exchange of product(s).
Customer can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
Exchange order will be processed as soon as we receive customer’s parcel back and product(s) pass(es) the quality check.
If there is any excess amount after exchange order is created, it will be credited to customer’s website wallet only after receiving the original product(s) back to our warehouse. This amount will be auto-deducted from payable amount of any future order on our website.
Size Exchange
We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our customers to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.
All customers are allocated their own individual Kessa website wallet on creation of an account on our website or on placing first order on www.kessa.com website. This wallet can be accessed from My Account dashboard.
Amount held in Kessa website wallet can be used to pay for placing order on Kessa website only.
The amount available in Kessa website wallet will get auto-deducted from payable amount for the order. So, you do not need to do anything to use it. Just place an order!
After logging into your Kessa Account, one can access Kessa website wallet from My Account dashboard.
No, the physical store orders and online orders are treated separately.
You can find wash care information in ‘Additional Information’ tab on all product pages.