FAQs

What is KESSA?

KESSA is an Indian ethnic wear brand based out of Jaipur. The brand’s prime focus is to promote hand-embroidery and block printing in India and across the globe. To know more about us read our story

How to order?

Ordering process is really simple on our website. Below, we have mentioned the steps to make a purchase from our website. 

  1. Find a product that you like.
  2. Click on “Add to Bag” button.
  3. On “Shopping Cart” page, check order details and click on “Proceed to Checkout” button
  4. On “Checkout Details” page, fill in your details & choose payment option. Click on “Place Order” button.
  5. Pay in the next window.
  6. Note down your ‘Order ID’ for future reference.

or

Simply connect with us on WhatsApp 9873810050 and send in your Name, Email Id, Phone Number and Complete address.

Is there any Quality Assurance for the items ordered?

Each garment manufactured at KESSA is delivered to the customer only after it has cleared a stringent quality check process. The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each garment is made with an equal amount of love and passion.

What if I have any complaint regarding my order?

You can get in touch with our team through the “Help” section on the website. Simply send an email to info@kessawear.com or connect with us on WhatsApp @ +919873810050 for any complaint.

Our team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

Does Kessa have any physical stores?

Yes. Kessa does have retail stores in Ahmedabad, Dehradun, Gurugram, Jaipur, Surat & Vadodara. You can access direction to our stores at this link

Do you take alteration requests?

Yes, Kessa does take minor alterations requests but does not take up major customizations. You can simply send an email to info@kessawear.com or connect with us on WhatsApp @ +919873810050 for any assistance regarding alterations.

Do you provide Wholesale pricing?

Kessa does engage with resellers and wholesale buyers. Please visit this link

Does the price vary with sizes?

The prices tend to remain the same for all sizes. Prices for specific variations are mentioned on the product page.

How can I receive product/sale updates?

You’ll always be the first one to hear about our promotions, special sale, new arrivals, product recommendations, best offers and style tips. Just subscribe to our newsletter from this link

Do you delivery to my location?

Delivery depends on the nature of payment:

a. For Prepaid Orders (Credit Card/Debit Card/Net Banking Orders)
As far as prepaid orders are concerned, Kessa delivers to almost every location in India.

b. For COD Orders
Since we ship through third party logistics companies, there are a few Pin Codes that are not serviceable. After filling pincode in address box, you will see COD payment option only if your location is serviceable for COD

What is the minimum order value?

There is no minimum order value. However, a flat delivery charge of ₹118 (inc GST) is levied on every order below Rs. 1199. Above Rs. 1199 order, shipping is FREE.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

What if I do not accept COD order?

In case, customer does not accept the COD order after shipment, such customers will not be able to place COD order on our website in future.

In genuine cases, we might not place the customer in NO COD list.

Can I change the delivery address of my order?

The delivery address of your order can be changed if the order has not been shipped yet. You can track orders from your account section. If your order has not been shipped yet, you can raise a request by contacting the customer service team on WhatsApp +919873810050 or emailing us at info@kessawear.com

After shipping the order, only minute correction in addresses is allowed.

Can I request to reschedule my order?

Before product is shipped, you can reschedule the order by contacting the customer service team on WhatsApp +919873810050 or emailing us at info@kessawear.com

After product is shipped, we will not be able to honor your request to prioritize or delay the delivery. While we always strive to deliver your orders as fast as we can, delivery timelines depend on several factors, such as the courier service and your location.

However, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he/she gets in touch with you.

Our customer care team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

Do you ship overseas?

Yes, Kessa does ship outside of India. For international orders, there is no ‘Cancellation / Return / Exchange’ available.

You can place the order personally with us on WhatsApp @ +919873810050, since the website isn’t optimized yet.

Note: International order may incur additional import charges by foreign country’sgovernment’s custom/relevant department. Though, usually there is no import charges for textiles

How long does it take to receive my order?

All orders are delivered in a maximum of 5 working days across India. However, there might be delays due to extraneous factors.

In case you are experiencing a more than usual delay, you can contact us on WhatsApp @ +919873810050 or email us at info@kessawear.com

Our customer care team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

How can I track my order?

You can track your order from this link

How to avoid receiving tampered/wrong parcel/products?

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate cass of receiving wrong products inside parcels.

How can I make payment at Kessa?

At Kessa, we accept two modes of payment:

1. Pay Online (Get 5% Cashback in Website Wallet) – You can make online payments via

  • Razorpay Gateway:BHIM, UPI, Credit Card, Debit Card, Netbanking or various Wallets. Even international cards are accepted.

or

2. Cash on Delivery (With an additional charges of Rs 118 inc GST) – subject to Pin Code serviceability.

*Since we ship through third party logistics companies, there are a few Pin Codes that are not serviceable. After filling pincode in address box, you will see COD payment option only if your location is serviceable for COD

How can I get my receipt?

You can download a receipt from the ‘My Account’ section on Kessa website.

How can I Cancel my order?

Please visit order dashboard to Cancel the order.

Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”

Refund in case of Cancellation of an order:

Refunds will be issued to the same ‘bank account / card / wallet / Kessa website wallet’ used for placing the order.

Can I return my order?

Please visit order dashboard to initiate Return of product(s).

Return request can be initiated only ‘once per order’  and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

1. Product(s) should be unused & unwashed
2. Tags should be intact
3. Product(s) is/are not purchased in sale/discounted price
4. Product(s) is/are not custom altered 
 
Refund in case of Return of product(s):
 
* Refund Amount = Price of the Product(s) – Applicable Return Fee
 
We will provide reverse pickup facility to the customer. In case, we are not able to provide reverse pickup facility to the customer, customer will have to send parcel back to us and ₹125 will be added to their Refund amount.

Refund will be processed as soon as we receive customer’s parcel back and product(s) pass(es) the quality check.

There are two options to receive refunds

  • Refund to Account – Refund requested in the same ‘bank account / card / wallet’ used for placing the order. For COD orders, one may provide account number/PayTM number on return form.
    • A ‘Return Fee of ₹250’ will be deducted from product(s) price before refund.
  • Refund to Website Wallet – Refund requested in website wallet. This amount will be auto-deducted from payable amount of any future order on our website.
    • A ‘Return Fee of ₹125’ will be deducted from product(s) price before refund.

Please note that for prepaid order, in case of ‘Refund to Website Wallet’ or ‘Refund to Account’, cashback received in website wallet will be cancelled and the said cashback amount will be debited from website wallet.

How can I place an Exchange request for my order?

Please visit order dashboard to initiate Exchange of product(s).

Customer can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’  and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:

1. Product(s) should be unused & unwashed
2. Tags should be intact
3. Product(s) is/are not purchased in sale/discounted price
4. Product(s) is/are not custom altered 
 
We will provide reverse pickup facility to the customer. An Exchange Fee of ₹125 will be charged in exchange order. In case, we are not able to provide reverse pickup facility to the customer, customer will have to send parcel back to us and charged exchange fee will be cancelled (in case of COD exchange order) or credited to website wallet (in case of prepaid exchange order).
 

Exchange order will be processed as soon as we receive customer’s parcel back and product(s) pass(es) the quality check.

If there is any excess amount after exchange order is created, it will be credited to customer’s website wallet only after receiving the original product(s) back to our warehouse. This amount will be auto-deducted from payable amount of any future order on our website.

Size Exchange

We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our customers to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.

What is Kessa website wallet?

All customers are allocated their own individual Kessa website wallet on creation of an account on our website or on placing first order on www.kessawear.com website. This wallet can be accessed from My Account dashboard.

Amount held in Kessa website wallet can be used to pay for placing order on Kessa website only.

How can I use Kessa website wallet to place an order?

The amount available in Kessa website wallet will get auto-deducted from payable amount for the order. So, you do not need to do anything to use it. Just place an order!

How can I view my Kessa website wallet?

After logging into your Kessa Account with the registered username and password, one can access Kessa website wallet from My Account dashboard.

Can I exchange product purchased from your physical store on your website or vice-versa?

No, the physical store orders and online orders are treated separately.

How do I wash Kessa products?

We recommend Dry-clean for first few times and after that you can ensure that they last for a long time by:

1. Washing them in cold water
2. Avoiding soaking them
3. Drying them in shade

We are confident that your garments will remain in excellent condition if handled this way.

Note: Dark colors such as Indigo and Maroon tend to rub against the skin and other surfaces. However, this quality of the fabric dwindles away after 4 to 5 washes. Kindly take note before purchasing such colors.

Note: Only Dry-clean is accepted for garments of Chanderi fabric.

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