FAQs

What is KESSA?

KESSA is an Indian ethnic wear brand based out of Jaipur. The brand’s prime focus is to promote hand-embroidery and block printing in India and across the globe. To know more about us read our story

How to order?

Ordering process is really simple on our website. Below, we have mentioned the steps to make a purchase from our website. 

  1. Find a product that you like.
  2. Click on “Add to Bag” button.
  3. On “Shopping Cart” page, check order details and click on “Proceed to Checkout” button
  4. On “Checkout Details” page, fill in your details & choose payment option. Click on “Place Order” button.
  5. Pay in the next window.
  6. Note down your ‘Order ID’ for future reference.

or

Simply connect with us on WhatsApp 9873810050 and send in your Name, Email Id, Phone Number and Complete address.

Is there any Quality Assurance for the items ordered?

Each garment manufactured at KESSA is delivered to the customer only after it has cleared a stringent quality check process. The process is implemented at each stage of production, starting from the sourcing of the fabric, all the way down to the two final checks before it finally reaches our warehouse. Each garment is made with an equal amount of love and passion.

What if I have any complaint regarding my order?

You can get in touch with our team through the “Help” section on the website. Simply send an email to info@kessawear.com or connect with us on WhatsApp @ +919873810050 for any complaint.

Our team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

Does Kessa have any physical stores?

Yes. Kessa does have retail stores in Ahmedabad, Dehradun, Gurugram, Jaipur, Surat & Vadodara. You can access direction to our stores at this link

Do you take alteration requests?

No, Kessa does not do any alterations/customizations.

Do you provide Wholesale pricing?

Kessa does engage with resellers and wholesale buyers. Please visit this link

Does the price vary with sizes?

The prices tend to remain the same for all sizes. Prices for specific variations are mentioned on the product page.

How can I receive product/sale updates?

You’ll always be the first one to hear about our promotions, special sale, new arrivals, product recommendations, best offers and style tips. Just subscribe to our newsletter from this link

Do you delivery to my location?

Delivery depends on the nature of payment:

a. For Prepaid Orders (Credit Card/Debit Card/Net Banking Orders)
As far as prepaid orders are concerned, Kessa delivers to almost every location in India.

b. For COD Orders
Since we ship through third party logistics companies, there are a few Pin Codes that are not serviceable. After filling pincode in address box, you will see COD payment option only if your location is serviceable for COD

What is the minimum order value?

There is no minimum order value. However, a flat delivery charge of INR 118 (inc GST) is levied on every order below Rs. 1199. Above Rs. 1199 order, shipping is FREE.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

What if I do not accept COD order?

In case, customer does not accept the COD order after shipment, such customers will not be able to place COD order on our website in future.

In genuine cases, we might not place the customer in NO COD list.

Can I change the delivery address of my order?

The delivery address of your order can be changed if the order has not been shipped yet. You can track orders from your account section. If your order has not been shipped yet, you can raise a request by contacting the customer service team on WhatsApp +919873810050 or emailing us at info@kessawear.com

After shipping the order, only minute correction in addresses is allowed.

Can I request to reschedule my order?

Before product is shipped, you can reschedule the order by contacting the customer service team on WhatsApp +919873810050 or emailing us at info@kessawear.com

After product is shipped, we will not be able to honor your request to prioritize or delay the delivery. While we always strive to deliver your orders as fast as we can, delivery timelines depend on several factors, such as the courier service and your location.

However, you can coordinate with the delivery executive to reschedule the date & time of delivery of your order, once he/she gets in touch with you.

Our customer care team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

Do you ship overseas?

No, Kessa does not currently ship outside of India.

How long does it take to receive my order?

All orders are delivered in a maximum of 5 working days across India. However, there might be delays due to extraneous factors.

In case you are experiencing a more than usual delay, you can contact us on WhatsApp @ +919873810050 or email us at info@kessawear.com

Our customer care team is always at your service (Monday – Saturday, 9.30 AM-8 PM)

How can I track my order?

You can track your order from this link

How can I make payment at Kessa?

At Kessa, we accept two modes of payment:

1. Pay Online (Get 5% Cashback in Website Wallet) – You can make online payments via

  • Razorpay Gateway:BHIM, UPI, Credit Card, Debit Card, Netbanking or various Wallets. Even international cards are accepted.

or

2. Cash on Delivery (With an additional charges of Rs 118 inc GST) – subject to Pin Code serviceability.

*Since we ship through third party logistics companies, there are a few Pin Codes that are not serviceable. After filling pincode in address box, you will see COD payment option only if your location is serviceable for COD

How can I get my receipt?

You can download a receipt from the ‘My Account’ section on Kessa website.

How can I Modify/Cancel my order?

Sorry, you will not be able to modify the order. However, you can cancel the order and place a new one.

For Cancellation, please drop us an email at info@kessawear.com

Requests received after shipment of the product or after 72 hours of placing the order WOULD NOT be entertained.

In case of Cancellation of an order:

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway, payments refund will be made to the same account.

Can I exchange/return my order?

The Return/exchange window is 7 days after receiving the delivery of product. Return/Exchange requests received after 7 days of delivery of product WOULD NOT be entertained.

The exchange/return order is processed if the following conditions are satisfied:
1. Product(s) should be unused
2. Tags should be intact
3. The product(s) clears a quality check at Kessa headquarters.
4. Product(s) is/are not purchased in sale/discounted price
5. Product(s) is/are not purchased with website wallet credit (for returning previous order)

If all of the above conditions are met, you could take one of the two actions:
1. Get your product exchanged or
2. Get store credit in your wallet on our website for an equivalent amount which can be used for a subsequent purchase.

Send in the courier tracking number to us as soon as you courier the garment. This will enable us to track it and receive it early. Also write on a note in the parcel about which garment do you want to exchange it with.

You can opt to get the pickup done from our courier partners by paying an exchange fee of Rs 118 using below button.

Pay Now

How can I place an Exchange request for my order?

Please get in touch with us at  info@kessawear.com for initiating exchange.

What is Store Credit?

A Store Credit is a sum of money that is kept in your Kessa wallet account and can be redeemed for subsequent purchases.

How can I place a Store Credit against my order?

Store Credit will get auto-deducted from payable order amount. So, you do not need to do anything to use your Store Credit. Just place an order!

How can I view my Store Credit?

Store Credit can be viewed after logging into your Kessa Account with the registered username and password.

Can I exchange product purchased from your physical store on your website or vice-versa?

No, the physical store orders and online orders are treated separately.

How do I wash Kessa products?

We recommend Dry-clean for first few times and after that you can ensure that they last for a long time by:

1. Washing them in cold water
2. Avoiding soaking them
3. Drying them in shade

We are confident that your garments will remain in excellent condition if handled this way.

Note: Dark colors such as Indigo and Maroon tend to rub against the skin and other surfaces. However, this quality of the fabric dwindles away after 4 to 5 washes. Kindly take note before purchasing such colors.

Note: Only Dry-clean is accepted for garments of Chanderi fabric.

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