Return/Exchange Policy

Cancellation & Refund Policy

Requests received after shipment of the product or after 24 hours of placing the order WOULD NOT be entertained.

For Cancellations, please drop us an email at support@kessawear.com

Refund in case of Cancellation of an order:

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway, payments refund will be made to the same account.

Return & Exchange Policy

Return or Exchange requests received after 7 days of delivery of product WOULD NOT be entertained. The returned product should be in its original packaging and in the same unused and unwashed condition as received by the customer.

In case any customer is not satisfied with our products, we can provide the customer with an option to exchange the product or offer credit in customer’s wallet on our website that will be auto-deducted from final payable amount of any future order on our WEB-STORE. We DO NOT offer any refund.

Size Exchange

We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.

Custom Tailored Items /  Altered Items

We will not accept return or exchange for custom sized items or items that have been altered in any way.

Sale items (if applicable)

Sale items cannot be returned or exchanged.

Non-acceptance of COD Orders

In case, customer does not accept the COD order after shipment, such customers will not be able to place COD order on our website in future.

In genuine cases, we might not place the customer in NO COD list.

Important – Exchange/Return courier to our facility shall be managed by the customer. Customer needs to send back the product/s to RETURN ADDRESS mentioned at the bottom of the packing slip of the order. Please update us with the courier receipt as soon as you dispatch the product back for tracking purpose.

Please get in touch with us at  support@kessawear.com for initiating exchange/returns.