Shipping Policy

Temporary Corona Update:

We have initiated Shipping of all products. Delivery will be made available for all places unless deliveries are barred by the local authorities.

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We strive to deliver products purchased from Kessa in excellent condition and in the fastest time possible. For all the purchases of Rs. 1199* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 100 (excluding GST) will be applicable to all orders under Rs. 1199.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

IMPORTANT NOTE

Customer are informed here that we use third party courier services for logistics of orders’ parcels. In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, KESSA shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case of customer denying receiving the parcel while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. Kessa will share Proof of Delivery (POD) with the customer after receiving it from the courier company. Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, KESSA can only assist the customer in raising the concern with the concerned courier company.