Shipping Policy

Temporary Corona Update:

We have initiated Shipping of all products. Delivery will be made available for all places unless deliveries are barred by the local authorities.

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We strive to deliver products purchased from Kessa in excellent condition and in the fastest time possible. For all the purchases of ₹1199* or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹118 (including GST) will be applicable to all orders under ₹1199. For all COD orders, we charge a COD fee of ₹118 (including GST) per order.

COD Fee and Shipping Charges are different and charged separately as per applicability. In case of Return of the order, any COD Fee or Shipping Charges paid for the order are non-refundable.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

TAMPERED DELIVERY OR NON-DELIVERY ISSUES RESOLUTION

KESSA uses third party courier services for logistics of orders’ parcels. These courier companies work independently and KESSA does not have any direct control over working or policies of the courier companies.  In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, KESSA shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.

In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message. Kessa will share Proof of Delivery (POD) with the customer after receiving it from the courier company.

Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, KESSA can ONLY assist the customer in raising the concern with the concerned courier company. Kessa would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.

INTERNATIONAL SHIPPING

Kessa ship across the globe. For international orders, there is no ‘Cancellation / Return / Exchange’ available.

Shipping charge for international orders depends on the ordered product(s) and location of the delivery address. It will be reflected on the checkout page once you input your complete delivery address on the checkout page.

Important: As you add more products in your order, shipping cost per product decreases drastically.

Note: For international orders, Custom charges may be levied at the port of entry which needs to be fulfilled by the customer. These charges are calculated by the custom/relevant department of the importing country. Though, usually there is no import charges for textiles