Shipping Policy

Temporary Corona Update:

We have initiated Shipping of all products. Delivery will be made available for all places except Containment Areas, unless deliveries are barred by the local authorities. No Delivery can be attempted in containment areas.

All international shipments are on hold right now.

No Cash on Delivery (COD) facility is available.

No Reverse Pickup facility is available. Due to this, all return/exchange items ought to be sent back to us by the customers themselves. There won’t be any exchange/return fee charged from customers. Customers may send their return/exchange items to the below address:

Kessa, Unit No. 168, 1st Floor, Good Earth City Center, Sector 50, Vikas Marg, Gurugram, Haryana, India – 122018
Phone: +911244011237

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We strive to deliver products purchased from Kessa in excellent condition and in the fastest time possible. For all the purchases of Rs. 1199* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 100 (excluding GST) will be applicable to all orders under Rs. 1199.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

IMPORTANT NOTE

Customer are informed here that we use third party courier services for logistics of orders’ parcels.

In unforeseen and unfortunate cases wherein courier services refuse to accept customer’s claim of wrong or tampered delivery, KESSA shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.

Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.