Wholesale Policy

We offer a generous wholesale program. All we require are a business name and GST number to open a wholesale account with us. The following outlines our wholesale policy and terms. We are in business because of happy customers and look forward to having you as one of them.

IMPORTANT NOTE: Wholesale pricing is confidential in nature. By requesting access to our wholesale pricing, you understand and agree to keep this information confidential. Sharing this information with anyone not directly responsible for purchasing or decisions on purchasing for your company is grounds for withdrawing your access to our site.

1. Please note that we have taken great care in becoming what we are today. Therefore, items purchased wholesale (or retail) from Kessa may not be altered in any way for resale. Prohibited alterations include, but are not limited to, dye processing, appliqués, screen-printing and reconstruction.

2. Minimum Requirements for wholesale order:

opening order: INR 100,000 (Rs. One Lac only)

in stock order: INR 50,000 (Rs. Fifty Thousands only)

Note: Buyers must have seasonal orders on file to qualify for in-stock re-order minimums.

3. Sizes: For clothing orders, three different sizes in the same color and trim must be ordered for any chosen style. Sizes need not be consecutive.

4. Payments: For your convenience, we can accept credit card, debit card, wire transfer or wallet payments. Payment by check must be received and processed prior orders being shipped. No COD orders are accepted.

5. Shipping: Most orders ship within 30 business days. You will be notified of a planned ship date within 5 business days of placing your order. Shipping charges are estimated and unless otherwise requested will be based on best method/best price. Actual shipping charges will be applied to the invoice accordingly and will be informed to you prior to shipping. Requests for pickup or special delivery are at the our discretion. Wholesale online purchases are not eligible for free shipping promotions. Wholesale online purchases are not eligible for “flat rate” shipping promotions.

6. Refund & Cancellation: All sales are final. Orders cannot be canceled, so there is no refund to be offered. In extreme case, at our discretion, we may allow to cancel the order. In such cases, we will issue credit memo worth 85% of the amount (15% is our Cancellation Fee) in your wholesale account with us. A credit memo will be issued for authorized cancelled order. This credit memo can be used towards a future order or invoice. No refunds will be processed.

7. Return & Refused Shipment: Products can not be returned until you receive a confirmation on whether products can be returned or not from us. Please send email to [email protected] immediately within 24 hours of receiving the shipment if you wish to return them. All of our products are carefully inspected, securely packed and sealed before leaving the shop. Damage in transit can happen and must be reported immediately. A credit memo will be issued for authorized returns to be used towards a future order or invoice. No refunds will be processed.

8. Wholesale accounts are not permitted to sell on Amazon, Flipkart, Snapdeal or any other online medium. Buyers are supposed to sell our products off-line.

9. Discounts: Wholesale flash sales, instock promotions and discounts are only available to active accounts. To become an active account, we need a seasonal preorder on file, meeting the minimum of $300. Your online account may remain activated, but discounted wholesale instock orders will be refunded and restocked if the criteria for active account is not met and a coupon is used.

10. Contact Us: For wholesale inquiries, contact us at [email protected] with subject line as ‘WHOLESALE QUERY’ and to become a retailer, contact us at [email protected] with subject line as ‘WANT TO BECOME A RETAILER’

11. Placing a wholesale order confirms your understanding of the above.

We are committed to the highest quality of customer service. Positive, personal interactions comprise the foundation of our long-term business relationships.

Thank you for your support and interest.